Do you train your employees to handle situations with customers at the lowest level? Are you ever flabbergasted by a situation with your employees and your customers? Do you get complaints from your customers that could have easily been resolved by the customer facing employee and instead they chose to escalate the situation?

Let's look at a simple case study that may help you train your customer facing employees to resolve issues at the lowest levels.

What's a Case Study?

 A case study is an in-depth study of one person, group, or event. In a case study, nearly every aspect of the subject's life and history is analyzed to seek patterns and causes of behavior.

Much Love and Much Respect,

Angela

ABOUT THE AUTHOR

Angela M. Odom is a life and leadership coach, founder of The Better U Project brand, podcast host, proud Army veteran and the author of BRONCO STRONG: A Memoir of the Last Deployed Personnel Services Battalion  and ...

Want to influence the way people treat you? Start becoming more aware of your boundaries............Having poor personal boundaries often leads to unhealthy relationships. 

 Boundaries are important because they set the basic guidelines of how you want to be treated. Setting boundaries can ensure that relationships can be mutually respectful, appropriate, and caring.

During this live recording of the Better U Leadership Podcast, your host, Angela M. Odom will share SIX BOUNDARIES WOMEN LEADERS LEVERAGE

What's Your B.A.S.E?

Boundaries

Accountability

Standards

Expectations

Let's start with the six boundaries women leaders leverage

1. Material boundaries determine whether you give or lend things, such as your money, car, clothes, books, food, or toothbrush.
2. Physical boundaries pertain to your personal space, privacy, and body. Do you give a handshake or a hug – to whom and when? How do you feel about loud music, nudity, and locked doors? 
3. Mental...

If you're always the person who comes through for your family, your friends, and your co-workers, you need to listen to the live recording of today's episode of the Better U Leadership Podcast. The host, Angela M. Odom will share four reasons you should stop saving folks.

Sometimes we neglect to see how amazing people are just as they are......they're doing just fine without our help. 

 Four Reasons You Should Stop Saving Folks

 1. You're hindering their progress and growth.

2. You're most likely spending time trying to fix or control someone else because you don't want to deal with your own mess. 

3. Everyone is on their own journey. 

4. We’ve all gotten in a fight with someone because we think we know better what they’re supposed to do and they refuse.

So we push more and more. And the more we push our opinion upon them, the more we push them away. The more they move away, the more we try to push, after all, we’re right(not so...

Are you a woman who is passionate about her job but has too many things to do with too little time to do them?

Do you secretly wish that a day would have more than 24 hours in it, just so you can have more time to get things done?

Well you are not alone!

Getting yourself organized to become more productive can be very challenging.
The Labor Department has also reported a drop in the average annual productivity growth in the last five years.

Productivity is a skill that successful women develop over time. Once you have mastered it, you become more effective rather than efficient

So, what can you do to make yourself more productive?

Here are the top 10 productivity tips successful women use to create a less busy routine and how you can do the same too.

Tip #1 Focus on doing one thing at a time

The idea of being good at multi-tasking sounds great but in the long run it is actually counter-productive.

Instead of switching between tasks from minute to minute, try dedicating a 20 –...

Have you ever played the part of the victim in your life? I have yet to meet anyone who hasn’t! I never think of myself as a victim, yet I have played the part far too often, and I bet you have too.

The goal is having relationships in which anger, sadness, and fear aren’t prominent players, right?  But when they are, see what you can do to get clear on who you want in your creative, collaborative, professional, and personal relationships!

Victim, Victor, or Villian? 

Think again, what areas of life are you blaming or feeling used in? As you recognize these and shift to the victor mentality, you will experience unbelievable freedom! I hope once you get a taste for it, you will begin to make it a lifelong practice and teach

I leave you with some of David Emerald’s wisdom in the form of the following quote. I ask you to consider what he says closely. It can be the beginning of helping you create a better life with far less drama!

...

We're all moving on a separate timeline; we're born, we live our lives and then we die. 

Each day we have a choice and a chance. Each of us have a specific reason we're hear on earth. Our mission is to find our purpose. I believe our purpose morphs and changes over time. 

When we choose to compete with others we lose our focus and are distracted. 

Three reasons NOT to compete with others

1. We each have a different assignment or destiny.

2. It takes energy to compete and to collaborate. 

3. Life is about the DASH 

 READ LEADERS READ

Join me on Wednesday, October 20, 2021 for a book discussion for women leaders.

 Get the details on AngelaO's Reading List on Instagram

NEXT BOOK: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo, Karissa Vacker, et al is a modern field guide packed everyday examples and transformative insights. 

 Whether you're new to the job, a veteran leader, or looking...

Reviewing the documented thoughts and declaration of others can be insightful and prove beneficial in our growth and development. 

We're reviewing an article published in Forbes online on June 12, 2016 by Mike Myatt to add to our proverbial personal development toolbox

 STRONG OPENING STATEMENTS:

"The best leaders don’t engage in monologues; they stimulate conversations. They understand conversations are not competitions to be won, but opportunities to enrich, inspire, challenge, illuminate and learn. So, what makes for great dialogue? Great questions.

Networking vs Net"worth"ing

Ready to make true connections? Before we  address the 5 keys of net"worth"ing, let’s address traditional networking concepts.

Ask ten different people what networking is and you may get as many as ten different answers. A person’s definition of networking probably depends upon their use of this important personal and professional activity.

Networking is defined as a group of people who exchange information, contacts, and experience for professional or social purposes.

However, whether you network to make new friends, find a new job, develop you current career, explore new career options, obtain referrals or sales leads, or simply to broaden you professional horizons, it is important to focus on networking as an exchange of information, contacts or experience. In any industry or career level networking helps you make connections in a personal way and build relationships of support and respect to discover and create mutual benefits.

...

Lead from within: Leadership at its best is based upon inspiration and motivation, not...

What are you doing to build your own empire? Everyday we have a choice and a chance. Sometimes we choose to build someone else's empire. On today's live recording of the Better U Leadership Podcast, Coach Angela shares two examples of how to encourage, coach, and support others towards being more independent.

Example Number One: Two Chihuahuas

Background: We have two eight month old chihuahuas.